Support

• Why Shop With GloFX?
• Track My Order
• Returns/Cancellation Of An Order
• Shipping
• International Shipping
• Free Shipping
• Can I Order Online And Pick Up At Your Store?
• FAQ
• What Forms Of Payment Do You Accept?
• Where Do You Ship From?
• Do You Charge Sales Tax?
• Terms & Conditions
• Privacy
• My Account
• Can I Buy Wholesale?
• What Is Your GloFX Glasses Warranty?
• What Is Your Satisfaction Guarantee?

If your questions have not been answered, please contact us.

“Orders ship so fast you’ll freak!”  If you would like to cancel an order you have just placed- please call us immediately. We will gladly cancel any accidental orders free of charge that have not yet begun production. All orders ship in record breaking speed and once your order is processing, in production, or has been shipped, it cannot be cancelled.

We are proud to offer quick, simple, and easy returns with no restocking fees! For returns or cancellation of an order, please call or email us as soon as possible.

We guarantee to replace or repair any items that arrive broken, defective, or suffer damage during shipping.

All return requests and order disputes must be submitted within 14 days of purchase domestic and 30 days of purchase internationally*. Items must be unopened, unused, and in their original packaging. Once a return has been authorized, items must be received within 30 days (domestic) or 45 days(international). Buyer is responsible for return shipping costs. This does not apply to items that arrived damaged. If your order arrived damaged, contact us within 48 hours of receiving your order.

When returning a package to our facilities, customers must obtain and provide tracking information to ensure proper delivery of your item. We also highly recommend purchasing shipping insurance, as well as using verified shipping services. Please do not mail items back to us without prior contact. All return packages must be clearly labeled on the outside of the package with your return authorization number to be efficiently processed.

Refunds are made only to verified credit cards, Paypal accounts, or otherwise are given in the form of store credit.

For order disputes, late delivery, missing packages, or other order related issues, please call us immediately at 1-844-GO-GLOFX (U.S.), +1-850-559-6404 (International). We utilize trusted third party expediting companies, and final decisions will be based on the outcome of their research and analysis of each package. Once your order has been processed, Shipping and Handling Costs cannot be refunded.

To prevent issues, please call us before ordering if you have any confusion.

Although it is a very rare occurrence, we reserve the right to cancel any orders that may be effected by out-of-stock items, pricing errors, shipping errors, or any unforeseen issues. You will be contacted if any of these issues arise.

*Note: No Returns, Refunds, or Cancellations can be made for orders including customized or custom built products of any nature.

*Incorrect Address: Orders submitted with an incorrect address and returned to sender will be processed as a return. Thus, shipping cannot be refunded and a restocking fee will apply. Please verify your shipping address before completing your order.

Free USA Shipping Over $49! We offer free shipping to all US States and Territories for order subtotals exceeding $49.00 (USD)

Free International Shipping Over $129! We offer free international shipping to all countries for order subtotals exceeding $129.00 (USD)

• To qualify for any free shipping services, your order subtotal must exceed the indicated amount after all discounts and coupons and prior to all taxes, and shipping.
• All Order ship within 24 hours! Even on Saturdays!*
• Orders will be shipped via USPS Mail. General services used are USPS First Class Mail(domestic & international), or USPS Priority Mail(domestic and international). Your shipping service will be determined based on your orders total weight after packaging.
• You must select the free shipping option at checkout. No refunds of shipping cost can be made if free shipping is not selected at the time of order.
• We reserve the right to change, modify, or cancel this offer at any time.

*Note: In order to ensure that packages are delivered safely and within a timely manner, we are unable to offer free shipping services to South Africa. All packages to South Africa are shipped using UPS Worldwide Services, at a flat-rate of $52.95 (USD).

Domestic Shipping (USA)

We ship to all 50 states and territories*  using the United States Postal Service. This is the only service we offer at this time. If you require another service, please call us to make arrangements. We are happy to provide additional quotes for other shipping options.

All Order ship within 24 hours! Even on Saturdays!*

Please choose your shipping method correctly on the checkout page! We are not responsible for incorrect payment of shipping. If you do not select the proper shipping option, your order will be held until full payment is made.

You will receive an email with tracking information within 24 hours. If you did not receive this email, please check your spam folder, and also be sure you entered the correct email address. This system is automated and occasionally has errors. If you believe you did not receive a tracking number- please email us at Support@GloFX.com and we will resend tracking information. If you need help tracking a package, please call us for assistance.

We ship to all countries worldwide! Rates are displayed in the chart. Country specifics are listed below.

*Included in USA Shipping Rates: All 50 States, AA, AE, AP, All other US military bases, American Samoa, Guam, Northern Mariana Islands, Puerto Rico, US Virgin Islands, Minor Outlying Islands.

*Included in European Shipping Rates: Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibralatar, Greeze, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Netherlands, Norway, Portugal, Republic of Ireland, Romania, Russia, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom (UK), Vatican.

We ship worldwide directly from our website! If you are having difficulties placing an international order, please call our friendly customer support staff.

International orders, as well as all orders, are guaranteed* to ship out within 24 hours of ordering, including on Saturdays!

We ship to all countries worldwide. Shipping charges for international orders are a flat rate based on country.

GloFX is not responsible for any packages lost or damaged at customs for international orders or import taxes.

Due to inconsistencies in customs and duties from country to country, we cannot assume responsibility for taxes or issues with customs in your country. If you are unsure whether an item can ship to your country, it is your responsibility to contact customs and get necessary verification.

We do our best to cater to the local Tallahassee, Florida area to better serve our cliental. We offer local pickup Monday-Friday 11-7 @ 2518 Bldg B Cathay Ct.  Tallahassee, FL 32308. To make special arrangements in this area, please call us when ordering.

If you choose regular shipping- delivery is usually an overnight Service to the Tallahassee area.

If you select local pickup- your order will be ready for pickup the same day. Usually, order processing takes less than 3 hours. If you are ordering during business hours. Pickups can be made at 2518 Bldg B Cathay Ct.  Tallahassee, FL 32308. Please call us for processing times on custom orders 1-844-GO-GLOFX (1-844-464-5639).

*Note: Some Custom and Customizable products require more than 24 hours for production and are not guaranteed to ship within 24 hours. All orders ship very quickly. However, if you have a deadline for delivery, please contact us prior to ordering to make special arrangements for your custom order. Most of the time, your order will still ship out within 24 hours even if it is a custom product.

All Packages ship from Tallahassee, Florida, United States, postal code 32308.

Shipping times are estimated, not guaranteed, and contingent upon the United States Postal Service. They are usually very good with their delivery times. However, we do not guarantee delivery times for standard shipping. If you have an issue with improper delivery time, please contact USPS.

We reserve the right to NOT ship out your order within 24 hours if there is any issue with payment, shipping cost, inventory, shipping address, billing, or any unforeseen incidents.

Our number one goal is your safety. We take all necessary steps to ensure a safe and friendly shopping experience here at GloFX.

We do not share your information with ANYONE! Nor will we disclose any personal information to a third party without your consent.

We do not save or store any credit card or payment information. This is for your protection against fraud, scams, and hacking.

All payments are made 100% securely with our SSL certified and secured website! We also accept Paypal and utilize Paypal’s world renown and verified assistance.

Sales tax only applies to buyers living in the state of Florida, USA. (7.5%)

We accept all major credit and debit cards including Visa, MasterCard, American Express, & Discover! We also accept other forms of payment such as Paypal and Bank Cards. If you would like to pay by Check, Money Order, Bank Transfer, or another form of payment, please call or email us at: Support@GloFX.com and we would be happy to accommodate your needs!

“How can I check the status of my order?”
Call us or check your email for tracking information! 1-844-GO-GLOFX (U.S.), +1-850-559-6404 (International).

“Can I pay using checks or Money orders?”
Yes, but you must place the order by phone. Also, remember this method will take the longest to process, and no orders will ship out until the M.O. or Check has cleared on all accounts.

“Can I use Paypal?”
Yes, we accept Paypal and are Paypal verified.

“Can I use my credit/debit card without registering?”
Yes, you will be walked through this process at checkout.

“Can I pay COD?”
No, we do not offer cash on delivery at this time.

“When will my order ship out to me?”
All orders ship within 24 hours. See shipping info for more details.

“I am in Tallahassee, I want my stuff now!”
We offer special services in the Tallahassee, Florida area such as Same-Day pickup and delivery. Please see shipping info for more information, or give us a call!

“Can I build a custom product?”
Yes, anything you can vision, we can create! Not only do we build custom orbits and glove sets, but we have an abundance of supplies and the ability to make your dreams a reality! Give us a call to see what we can do for you!

“If I buy bulk or wholesale, can I resell GloFX products?”
Yes, absolutely! Our goal is to spread the love of lights everywhere! We encourage people all over to buy our products in bulk and make some money for themselves! Contact our friendly wholesale department today for more information.

“I have an issue with a product, and I am unsatisfied, what should I do?”
We do our best to be sure every single customer is treated fairly and properly. In fact, we pride ourselves on our long-standing 100% customer satisfaction rate! Please email any questions, concerns, or issues to Support@GloFX.com. Or, call us directly so we can solve ANY problem you may have!

“Do you charge sales tax?”
Sales tax only applies to buyers living in the state of Florida, USA. (7.5%)

Prior to using this website- I fully agree to the terms set forth here: Under no circumstances will the seller (DLW Ventures Inc. DBA GloFX hereby referred to as “GloFX” & all affiliates) be liable for any damages or expenses by reason of use or sale of GloFX products.

I understand that the use of “Orbits”, “LED Gloves”, “Diffraction Glasses”, “Glow Sticks” among all of GloFX products can be a hazardous activity. I understand the use of these products includes numerous risks of injury. Orbits must be spun slowly and at a pace in which the forces the orbits exert can be controlled. GloFX products can be dangerous toys if used improperly. GloFX is not responsible for any injuries or damages that can result from any of the products sold on GloFX.com, any of its affiliates, or produced by DLW Ventures Inc DBA GloFX.

I hereby release from any legal liability GloFX including its owners, agents, and employees from any and all liability for damage, injury or death to myself, my minor children or any other person or property resulting the selection, assembly, maintenance or use of such equipment and any claim based upon negligence, breach of warranty, contract or legal theory accepting myself the full responsibility for any and all such damage, injury or death which may result. This also applies to any minors whom I supply with these products.

I further agree that any and all liability of GloFX including its owners, agents and employees resulting from the selection, assembly, maintenance or use of this equipment shall be limited to the purchase price of any such equipment. GloFX products are not intended for use in breaking the law. The buyer acknowledges and agrees that the disclaimer of any liability for personal injury is a material term for this agreement and the buyer agrees to indemnify the Seller and to hold the Seller harmless from any claim related to the item of the equipment purchased.

Any suit or other legal proceedings concerning the injury or death from the selection, assembly, maintenance or use of this equipment may be brought only in the courts of Leon County, Florida. I consent to jurisdiction and venue of any such court in any such proceeding.

I acknowledge that my email address will be added to the GloFX email list. In which, occasional promotions and customer information details may be sent. I may unsubscribe at any time by using the unsubscribe link in any email sent, or by contacting GloFX. Under no circumstances will my email address be shared with any third party.

I have carefully read this Agreement and Release of Liability and fully understand its content. I understand that it provides a comprehensive release of liability as to me, my minor children, if any, and all others to whom I may supply the equipment. This Agreement and Release of Liability may not be added or altered except by the written agreement assigned by GloFX. It is not intended to assert any claim or defense which applicable law prohibits. Rights of parties may vary from state to state.

By accessing the GloFX website you agree to the terms and conditions outlined above. If you do not agree to these terms and conditions, please exit this site immediately. We reserve the right to change, modify, add or remove portions of these terms at any time. If you continue to use the site after we have posted changes to the terms, you have then inherently accepted those terms. If you need to contact us, please email us at Support@GloFX.com or call us directly at 1-844-GO-GLOFX (1-844-464-5639).