- Why Shop With GloFX?
- Track My Order
- Returns/Cancellation Of An Order
- International Shipping
- Free Shipping
- Can I Order Online And Pick Up At Your Store?
- What Forms Of Payment Do You Accept?
- Where Do You Ship From?
- Terms & Conditions
- My Account
- Can I Buy Wholesale?
- Product Warranty
- What Is Your Satisfaction Guarantee?
If your questions have not been answered, please contact us.
Returns & Cancellations
“Orders ship so fast you’ll freak!” All orders are assembled and shipped in record-breaking speed, and we are not able to cancel orders after they are placed. Contact our awesome support team with any questions. CONTACT US
We are proud to offer quick, simple, and easy returns with no restocking fees! For returns, please call or email us as soon as possible.
We guarantee to replace or repair any items that arrive broken, defective, or suffer damage during shipping.
All return requests and order disputes must be submitted within 14 days of purchase domestic and 30 days of purchase internationally*. Items must be unopened, unused, and in their original packaging. Once a return has been authorized, items must be received within 30 days (domestic) or 45 days(international). Buyer is responsible for return shipping costs. This does not apply to items that arrived damaged. If your order arrived damaged, contact us within 48 hours of receiving your order.
When returning a package to our facilities, customers must obtain and provide tracking information to ensure the proper delivery of your item. We also highly recommend purchasing shipping insurance, as well as using verified shipping services. Please do not mail items back to us without prior contact. All return packages must be clearly labeled on the outside of the package with your return authorization number to be efficiently processed.
Refunds are made only to verified credit cards, Paypal accounts, or otherwise are given in the form of store credit.
For order disputes, late delivery, missing packages, or other order related issues, please call us immediately at 1-844-GO-GLOFX (U.S.), +1-850-559-6404 (International). We utilize trusted third party expediting companies, and final decisions will be based on the outcome of their research and analysis of each package. Once your order has been processed, Shipping and Handling Costs cannot be refunded.
To prevent issues, please call us before ordering if you have any confusion.
Although it is a very rare occurrence, we reserve the right to cancel any orders that may be effected by out-of-stock items, pricing errors, shipping errors, or any unforeseen issues. You will be contacted if any of these issues arise.
*Note: No Returns, Refunds, or Cancellations can be made for orders including customized or custom built products of any nature.
*Incorrect Address: Orders submitted with an incorrect address and returned to sender will be processed as a return. Thus, shipping cannot be refunded and a restocking fee will apply. Please verify your shipping address before completing your order.
Free USA Shipping Over $69! We offer free shipping to all US States and Territories for order subtotals exceeding $69.00 (USD) Free International Shipping Over $149! We offer free international shipping to all countries for order subtotals exceeding $149.00 (USD)
- To qualify for any free shipping services, your order subtotal must exceed the indicated amount after all discounts and coupons and prior to all taxes, and shipping.
- All orders ship within 24 hours! Even on Saturdays!*
- Your shipping service will be determined based on your orders total weight after packaging.
- You must select the free shipping option at checkout. No refunds of shipping cost can be made if free shipping is not selected at the time of order.
- We reserve the right to change, modify, or cancel this offer at any time.
*Note: In order to ensure that packages are delivered safely and within a timely manner, we are unable to offer free shipping services to South Africa. All packages to South Africa are shipped using an Expedited service, at a flat-rate of $52.95 (USD). Domestic Shipping (USA) We ship to all 50 states and territories* using the United States Postal Service. This is the only service we offer at this time. If you require another service, please call us to make arrangements. We are happy to provide additional quotes for other shipping options. All orders ship within 24 hours! Even on Saturdays!* Please choose your shipping method correctly on the checkout page! We are not responsible for the incorrect payment of shipping. If you do not select the proper shipping option, your order will be held until full payment is made. You will receive an email with tracking information within 24 hours. If you did not receive this email, please check your spam folder, and also be sure you entered the correct email address. This system is automated and occasionally has errors. If you believe you did not receive a tracking number- please email us at Support@GloFX.com and we will resend tracking information. If you need help tracking a package, please call us for assistance. We ship to all countries worldwide! Rates are displayed in the chart. Country specifics are listed below. *Included in USA Shipping Rates: All 50 States, AA, AE, AP, All other US military bases, American Samoa, Guam, Northern Mariana Islands, Puerto Rico, US Virgin Islands, Minor Outlying Islands. *Included in European Shipping Rates: Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Netherlands, Norway, Portugal, Republic of Ireland, Romania, Russia, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom (UK), Vatican.
International Shipping (All Countries)
We ship worldwide directly from our website! If you are having difficulties placing an international order, please call our friendly customer support staff. International orders, as well as all orders, are guaranteed* to ship out within 24 hours of ordering, including on Saturdays! We ship to all countries worldwide. Shipping charges for international orders are a flat rate based on country. GloFX is not responsible for any packages lost or damaged at customs for international orders or import taxes. Due to inconsistencies in customs and duties from country to country, we cannot assume responsibility for taxes or issues with customs in your country. If you are unsure whether an item can ship to your country, it is your responsibility to contact customs and get necessary verification.
Local Pick Up
We do our best to cater to the local Tallahassee, Florida area to better serve our clients. We offer local pickup Monday-Friday, 11am-7pm EST at 3624 N Monroe St., Tallahassee, FL, 32303. To make special arrangements in this area, please call us when ordering. If you choose regular shipping- delivery is usually an overnight Service to the Tallahassee area. If you select local pickup- your order will be ready for pickup the same day. Usually, order processing takes less than 3 hours. If you are ordering during business hours. Pickups can be made at 3624 N Monroe St., Tallahassee, FL, 32303. Please call us for processing times on custom orders 1-844-GO-GLOFX (1-844-464-5639).
*Note: Some Custom and Customizable products require more than 24 hours for production and are not guaranteed to ship within 24 hours. All orders ship very quickly. However, if you have a deadline for delivery, please contact us prior to ordering to make special arrangements for your custom order. Most of the time, your order will still ship out within 24 hours even if it is a custom product.
All Packages ship from Tallahassee, Florida, United States, postal code 32303. Shipping times are estimated, not guaranteed, and contingent upon the United States Postal Service. They are usually very good with their delivery times. However, we do not guarantee delivery times for standard shipping. If you have an issue with improper delivery time, please contact USPS. We reserve the right to NOT ship out your order within 24 hours if there is any issue with payment, shipping cost, inventory, shipping address, billing, or any unforeseen incidents.
We accept all major credit and debit cards including Visa, MasterCard, American Express, & Discover! We also accept other forms of payment such as Paypal and Bank Cards. If you would like to pay by Check, Money Order, Bank Transfer, or another form of payment, please call or email us at: Support@GloFX.com and we would be happy to accommodate your needs!
“How can I check the status of my order?” Call us or check your email for tracking information! 1-844-GO-GLOFX (U.S.), +1-850-559-6404 (International).
“Can I pay using checks or Money orders?” Yes, but you must place the order by phone. Also, remember this method will take the longest to process, and no orders will ship out until the M.O. or Check has cleared on all accounts.
“Can I use Paypal?” Yes, we accept Paypal and are Paypal verified.
“Can I use my credit/debit card without registering?” Yes, you will be walked through this process at checkout.
“Can I pay COD?” No, we do not offer cash on delivery at this time.
“When will my order ship out to me?” All orders ship within 24 hours. See shipping info for more details.
“I am in Tallahassee, I want my stuff now!” We offer special services in the Tallahassee, Florida area such as Same-Day pickup and delivery. Please see shipping info for more information, or give us a call!
“Can I build a custom product?” Yes, anything you can vision, we can create! Not only do we build custom orbits and glove sets, but we have an abundance of supplies and the ability to make your dreams a reality! Give us a call to see what we can do for you!
“If I buy bulk or wholesale, can I resell GloFX products?” Yes, absolutely! Our goal is to spread the love of lights everywhere! We encourage people all over to buy our products in bulk and make some money for themselves! Contact our friendly wholesale department today for more information.
“I have an issue with a product, and I am unsatisfied, what should I do?” We do our best to be sure every single customer is treated fairly and properly. In fact, we pride ourselves on our long-standing 100% customer satisfaction rate! Please email any questions, concerns, or issues to Support@GloFX.com. Or, call us directly so we can solve ANY problem you may have!