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Top 5 FAQs

Where’s my order and how can I track it?

Your package is rushing across the galaxy on its way to you! Check your confirmation email or enter your tracking number HERE.

I just made a purchase and entered the wrong info, what do I do?

Oh no! Please reach out to our customer support team ASAP (our processing and shipping team is really fast). Reach us at 850-559-6404 or support@glofx.com.

What are your shipping policies & time frames?

It really depends on where you’re located, as long as it’s Earth! Click HERE to view our complete shipping information!

Can I return or exchange?

We guarantee to replace or repair any items that arrive broken, defective, or suffer damage during shipping*. Once we receive our technicians’ notes, we’ll let you know your options. Click HERE for more information.
*Excludes international shipments.

Can I cancel an order?

All orders are assembled and shipped in record-breaking speed, and we are not able to cancel orders after they are placed. Contact our awesome support team with any questions. CONTACT US