Wand Troubleshooting Wand Warranty Wand Troubleshooting Check out our troubleshooting tips below or watch our Hypno Levitation Wand Quick Start Guide for some self-help. You can also download our User Guide below. I just got my new Hypno Levitation wand. How do I turn it on?Great question! First, click the master on/off button located on the top of the wand, then press the On button on the remote and voila! Good to Glo! Visual learner? You can also refer to the video below.How do I charge my Hypno Wand?Easy! You will take off the cap opposite to the power button to show your charging port (bottom of the wand). Use the charger provided in your order and charge that baby up to a power source!My wand isn’t holding a charge. What can I do?In order to maximize your battery life, make sure the wand is turned off using the Master on & off button located on the wand’s top end cap (cap by the GloFX logo). If the wand is not turned off in this manner it will continue to drain the battery. How do I restring my Wand?Click Here to see a step-by-step video tutorial on how to restring your Wand! Wand Warranty What is covered and for how long?Our Levitation wand is covered under our Limited Lifetime Warranty. This is going to cover all manufacturing defects related to the electronic components of the product or damage caused during delivery. For more warranty information visit our Levitation Wand warranty page.How can I file a claim?Easy! Contact Support@GloFX.com and please provide your Order ID and a video/image of the issues you are experiencing and our awesome team of people pleasers will help you with the process.