Notify us within 48 hours of receipt. We pride ourselves on our long-standing 100% customer satisfaction! If the item is defective, damaged, or incorrect, we’ll need a photo and your order number when you contact us to help! Email Support@GloFX.com or submit a contact form.

If a package has been marked delivered but was not received at the address you have entered at checkout, please file a missing package claim through the shipping provider and forward the information to Support@GloFX.com in order to receive a customized resolution.

Congrats on the discount!
1. Find amazing products, and add them to your cart!
2. Click the shopping cart icon, and proceed to checkout.
3. Under the nice green box with your order total in it, click “Have a Coupon?”
4. Enter your code here and boom! Electric Magic.

Generally, coupon codes cannot be combined.

As much as we love you, we do not adjust prices on past orders. We’re scared of breaking the space-time continuum and have heard from reputable sources that messing with the past can have unexpected results.

We accept all credit and debit cards that can be used for online purchases. No need to create an account. We also accept PayPal (we’re verified yo!), Amazon Payments, as well as a check or money order by phone. We do not offer cash on delivery.

We would love to give all the discounts in the world, however, GloFX has to eat too. If you are interested in buying wholesale quantities, we offer some sweet discounts for orders that fall under wholesale minimums. Reach out to Support@GloFX.com or Wholesale@GloFX.com with any inquiries!

Yes, absolutely! Our goal is to spread the love of lights everywhere! We encourage people all over to buy our products in bulk and make some money for themselves! Contact our friendly wholesale department today for more information at Wholesale@GloFX.com or submit a contact form.

Yes, we do! We love helping bring your visions to life and we are happy to talk about the possibilities. Custom printing is a complex process so we do have Minimum Order Requirements to qualify for custom printing. Hit up the wholesale team at Wholesale@GloFX.com or submit a contact form and they will be happy to get the ball rolling.

We now offer Afterpay to customers with a U.S. debit/credit card and a U.S. billing address. Afterpay is a payment plan that lets you pay for orders $35-$1000 in four interest-free payments instead of all at once. View the details HERE. 

To change the currency you’re shopping in, just click the USD(dropdown) on the upper right corner of your screen and select the correct country. Right now, our current options are USD, EUR, GBP, CAD, and AUD. All price totals (including checkout) will be reflected in the selected currency.

If you are one of our beloved international customers, all prices shown on GloFX.com will automatically be shown in USD. We have a currency converter available next to your cart on GloFX.com, and if the currency was not changed, the order total will be in USD, and the charge on your bank account will be this same total converted to your country’s currency. Feel free to contact support@glofx.com if you have any other questions or concerns!

The second charge is likely a holding charge by your bank. This additional charge should be refunded to your account by your bank in a few business days. You are welcome to email support@glofx.com to confirm that only one order has been submitted to GloFX.