Shipping FAQs

Where is my order and how can I track it?

Most orders ship out within 24 hours, Monday through Friday. Orders placed after 2 PM EST on Fridays, or during the weekend will ship out the next business day. Check your confirmation email or enter your tracking number HERE.

How soon can my order get to me?

We have multiple options for shipping items all around the world! Please select the Express option for the best and fastest service. All shipping transit times are estimates and subject to change depending on postal service volume and additional factors. Check out our shipping rates and delivery times HERE.

I just made a purchase and entered the wrong shipping information. What should I do?

Oh no! Please reach out to our customer support team ASAP (our processing and shipping team is really fast). Reach us at 850-559-6404 or

What are your shipping rates and delivery times?

It really depends on where you’re located, as long as it’s Earth! Check out our shipping rates and delivery times HERE.

I got my package and there’s a fee. What’s the deal?

Customs fees or import duties are set by your country and its government. We can’t control them at all and do not benefit from them in any way. Buyers are responsible for any customs fees or advancement fees accrued on an international package.

I am in Tallahassee, FL. Do you have a storefront?

Heck yeah, we do! Come and visit us during business hours or order online for special services such as same-day pickup and delivery. We like to keep the locals happy! Monday – Friday, 10 AM – 6 PM EST.

My package was marked delivered but I didn’t receive it. Can I get a replacement?

If a package has been marked delivered but was not received at the address you have entered at checkout, please file a missing package claim through the shipping provider and forward the information to or submit a contact form in order to receive a customized resolution. 

My international tracking has not updated in days. What is going on?

If an international order’s tracking has stopped updating, your package is likely being processed through customs. This can take 1-4 weeks and may require you to handle import fees. Please contact your country’s customs facility or local carrier to inquire about the status of your order. Contact or submit a contact form with any additional questions, or check out our international shipping policies.

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