Customer Support Header

Frequently Asked Questions

Where’s my order and how can I track it?

Most orders ship out within 24 hours, Monday through Friday. Orders placed after 2 PM EST on Fridays, or during the weekend will ship out the next business day. Check your confirmation email or enter your tracking number HERE.

I just made a purchase and entered the wrong shipping information. What should I do?

Oh no! Please reach out to our customer support team ASAP (our processing and shipping team is really fast). Reach us at 850-296-7596 or

Can I cancel an order?

All orders are assembled and shipped at record-breaking speed, and we are not able to cancel orders after they are placed. Please contact for any additional inquiries or submit a contact form. 

What are your shipping rates and delivery times?

It really depends on where you’re located, as long as it’s Earth! Check out our shipping rates and delivery times HERE.

Can I return or exchange?

All return requests and exchanges must be submitted within 14 days of delivery domestically and 30 days of delivery internationally. Items must be in new & unused condition to be accepted for return. Excludes custom products. Contact prior to sending your items in or submit a contact form.

I got my package and there’s a fee. What’s the deal?

Customs fees or import duties are set by your country and its government. We can’t control them at all and do not benefit from them in any way. Buyers are responsible for any customs fees or advancement fees accrued on an international package.

How can I change the currency I am shopping in?

To change the currency you’re shopping in, just click the USD(dropdown) on the upper right corner of your screen and select the correct country. Right now, our current options are USD, EUR, GBP, CAD, and AUD. All price totals (including checkout) will be reflected in the selected currency.

Can I use a coupon code after placing an order?

If you have any questions about placing an order or applying a code, please reach out to BEFORE placing your order. We cannot refund orders for discounts after they have been placed.

Can I post about GloFX on social media? 

Heck yeah, you can! Feel free to shout us out in any pictures you post with our products by tagging @GloFX in the post! We’re always doing promotions and giveaways, and you might even get featured on our official account.

Is there a discount if I buy in bulk or get multiple items?

We would love to give all the discounts in the world, however, GloFX has to eat too. If you are interested in buying wholesale quantities, we offer some sweet discounts for orders that fall under wholesale minimums. Reach out to or with any inquiries!

If I buy bulk or wholesale, can I resell GloFX products?

Yes, absolutely! Our goal is to spread the love of lights everywhere! We encourage people all over to buy our products in bulk and make some money for themselves! Contact our friendly wholesale department today for more information at or submit a contact form.

I have a company or an event coming up. Do you offer custom printing on glasses frames?

Yes, we do! We love helping bring your visions to life and we are happy to talk about the possibilities. Custom printing is a complex process so we do have Minimum Order Requirements to qualify for custom printing. Hit up the wholesale team at or submit a contact form and they will be happy to get the ball rolling.

What is Afterpay?

We now offer Afterpay to customers with a U.S. debit/credit card and a U.S. billing address. Afterpay is a payment plan that lets you pay for orders $35-$1000 in four interest-free payments instead of all at once. View the details HERE

I forgot to use my coupon code! Can you adjust my total?

As much as we love you, we do not adjust prices on past orders. We’re scared of breaking the space-time continuum and have heard from reputable sources that messing with the past can have unexpected results.

My package was marked delivered but I didn’t receive it. Can I get a replacement?

If a package has been marked delivered but was not received at the address you have entered at checkout, please file a missing package claim through the shipping provider and forward the information to or submit a contact form in order to receive a customized resolution. 

My international tracking has not updated in days. What is going on?

If an international order’s tracking has stopped updating, your package is likely being processed through customs. This can take 1-4 weeks and may require you to handle import fees. Please contact your country’s customs facility or local carrier to inquire about the status of your order. Contact or submit a contact form with any additional questions, or check out our international shipping policies.

My product is damaged, can I get a replacement?

Please contact us immediately, preferably within 48 hours of receiving your order, if anything appears to be in less than 100% condition, and we will gladly have it replaced. If an item is damaged after some time of owning, check to see if it is covered under one of our warranties, or contact for a custom resolution.