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Frequently Asked Questions

Where’s my order and how can I track it?

Rushing across the galaxy on its way to you! Check your confirmation email or enter tracking HERE.

I just made a purchase and entered the wrong shipping information. What do I do?

Oh no! Please reach out to our customer support team ASAP (our processing and shipping team is really fast). Reach us at 850-559-6404 or

Can I cancel an order?

All orders are assembled and shipped in record-breaking speed, and we are not able to cancel orders after they are placed. Contact our awesome support team with any questions. CONTACT US

What are your shipping policies and time frames?

It really depends on where you’re located, as long as it’s Earth! CLICK HERE to view our complete shipping information!

Can I return or exchange?

We guarantee to replace or repair any items that arrive broken, defective, or suffer damage during shipping.* Once we receive our technician’s notes, we’ll let you know your options. Click HERE for more information.
*Excludes international orders.

I got my package and there’s a fee. What’s the deal?

Customs fees or import duties are set by your country and its government. We can’t control them at all and do not benefit from them in any way. Buyers are responsible for any customs fees or advancement fees accrued on an international package.

Can I work or intern at GloFX?

Are you awesome with a deep passion for the EDM scene? We have fun but know what it takes to be an Inc. 5000 Company. We are always looking for motivated, passionate, and qualified peeps. Check out our Career Page.

Interested in becoming a Promoter?

Want access to our promoter portal, a unique code that gets you commission, and a personal discount code for all your GloFX needs? Visit our Promoter Program guide HERE and complete the application.

Can I post about GloFX on social media?

Heck yeah you can! Feel free to shout us out in any pictures you post with our products by tagging @glofx in the post! We’re always doing promotions and giveaways , and you might even get featured on our official account.

If I buy bulk or wholesale, can I resell GloFX products?

Yes, absolutely! Our goal is to spread the love of lights everywhere! We encourage people all over to buy our products in bulk and make some money for themselves! Contact our friendly wholesale department HERE for more information.

I forgot to use my coupon code! Can you adjust my total?

As much as we love you, we do not adjust prices on past orders. We’re scared of breaking the space time continuum and have heard from reputable sources that messing with the past can have unexpected results.

Can I build a custom product?

Can I get a Glo-Yeah! If you can dream it, we can bring it to life.  From orbits to glove sets, let’s collaborate. Email us at, and let’s chat.

What is Afterpay?

We now offer Afterpay to customers with a U.S. debit/credit card and a U.S. billing address. Afterpay is a payment plan that lets you pay for orders $35-$1000 in four interest-free payments instead of all at once. View the details HERE.