Space Fiber Lifetime Warranty
At GloFX, we have spent years building and developing a reputation for quality, and we stand behind it. All Space Fiber Products are covered under our LIFETIME WARRANTY, no matter when or where you purchased them from. We are so confident in our line of Space Fiber Products that we also proudly offer a 30-DAY WORRY-FREE PROMISE on all Space Fiber Products.
30-DAY WORRY-FREE PROMISE DETAILS
If your Space Fiber Product leaves you unsatisfied or fails for any reason within the first 30 days after your item is delivered, we will repair, replace, or exchange it at no charge to you.
Here’s how it works:
- Contact us as soon as you have an issue so we can help get you back to your flow. [24/7 at Support@GloFX.com |U.S. 1-844-GO-GLOFX (1-844-464-5639) | International +1-850-559-6404. Monday-Friday: 10 AM – 6 PM EST (14:00 – 22:00 GMT)
- Please include a brief description of your issue and forward your receipt of purchase (order confirmation email) with the original purchase date.
- Our friendly team will promptly repair, replace, upgrade, or exchange your Space Fiber product at no charge to you.
- If we assess that you need to send your product in for our technicians to repair, we will provide you with a free pre-paid return label with instructions on how to pack and ship your Space Fiber product. *Please allow for 1-2 weeks processing and repair time.
This policy covers all Space Fiber Products which are purchased from GloFX and their resellers, within the first 30 days after your item is delivered. Any issues arising after the 30-day period will be covered under the Space Fiber LIFETIME WARRANTY, which guarantees against all manufacturer defects to electronic components and has different guidelines than our 30-day promise. Limit one claim in the 30-day period. Due to international laws, restrictions, Customs, and other international complications, additional fees may apply for international warranty claims or repairs.
Remember that it is normal for your awesome dance moves to cause reasonable wear and tear on Space Whip fibers, as with all fiber optic products. Fiber bundles will wear out after repeated use, just like the battery in your phone, or the tires on the car you’re traveling to your next festival in. When it’s time for a new bundle, you can purchase a replacement bundle on our website here.
LIFETIME WARRANTY DETAILS
If you experience a manufacturer’s defect in electronics, GloFX will warrant your Space Fiber Series Product for the lifetime of your product. Our Lifetime Warranty covers your Space Whip, Saber, Baton, Staff, or Space Fiber Poi Set against any electronic defects in the manufacturing process or caused in delivery process, including overall defective quality, defective workmanship, defective parts, defective supplies, defective assembly, or damage related to the electronic components of the product that have occurred during shipment or delivery. If your product is found to have any of these said defects, we will repair or replace your product with an identical product. If your product has been discontinued, please contact our friendly customer support team at firstname.lastname@example.org and they will provide you with a customized solution.
All Space Fiber Products are covered under our Lifetime Warranty, no matter when or where you purchased them from. GloFX has sole discretion to determine manufacturer’s defects under the Lifetime Warranty Policy. Please email us with questions about verification or our policy to Support@GloFX.com. We wish to provide the best service possible to each and every one of our valuable customers.
To make a claim, please email us at Support@GloFX.com. Do not return your Space Fiber products to GloFX without prior consent and provided Return Authorization Number (RAN). Once your RAN is provided and entered into our computer database, you may ship your Space Fiber product back to GloFX. All warranty claims require a $10.00 service, handling, and processing fee. You may include a check or Money Order (M.O.) inside your return package, or fees may be paid over the phone or email upon warrant approval. If your Space Fiber product is denied warrant approval, your check will not be cashed and your $10.00 M.O. will be promptly returned via USPS First Class Mail.
We encourage you to send your GloFX product through a traceable method such as USPS, FedEx, or UPS with insurance and tracking. GloFX is not responsible for lost, damaged, or misdirected packages upon return shipping. Remember to include your original invoice with your shipment for full warranty coverage and clearly label your RAN number on the outside of the package. Please package your Space Fiber Product in a properly sized box or tube equal or greater to the package which was mailed to you. Ensure to properly protect the Powerhouse and fiber when packaging. If a warranty claim is approved, return-shipping costs may be reimbursed only if the claim is made in regards to damage during the original shipment. All other postage fees are not the responsibility of GloFX.
Once your Space Fiber product reaches our facility, you will be contacted within 72 hours Monday – Friday. We do our best to process all returns as quickly as possible to ensure customer satisfaction. At the time of contact, your return case is opened and your product is scheduled for review and assessment. All cases will be reviewed within five (5) business days but usually sooner. Please allow up to 1-2 weeks for the entire warranty process, including review, warrant approval, labor, and processing.
When assembling your return package, remember to include your original invoice, RAN number, best contact phone number, description of your defect, and check/M.O. (if applicable). Clearly label your RAN on the outside of the package.
If your Space Fiber product is found to have a manufacturer defect, we will cover all domestic postage costs to return the properly repaired or replaced product back to you. This service is estimated as a 3-7 Day delivery time in the USA. If your Space Fiber product does not have a manufacturer’s defect, return shipping costs will be billed to the customer. All international shipments will require a fee for return postage.
If a warranty claim is denied, we will provide estimated repair costs to return your Space Fiber product to original working condition. Costs for labor and parts will be billed separately and provided to the customer prior to any repairs being performed. The customer will have the option to deny the repair and have the product sent back in as-is condition.
This warranty does not cover any Space Fiber products that are lost, stolen, or missing. Nor does it cover any damage caused by the user or the elements such as, but not limited to: Stepped on, smashed, shattered, cracked, bent, chewed, salt water, alcohol, chemical substances, oils, or otherwise broken parts. Any intentional or non-intentional damage caused by the user is not covered under this warranty, including damage from impact. This warranty explicitly covers defects in electronics or that caused during original shipping. This warranty does not cover any damage to Fiber Optics; including, but not limited to, bent fibers, broken fibers, cracked fibers, inconsistent fiber length, fiber curl, or other types of broken fiber.
This warranty will be voided if the unit is tampered with, improperly disassembled, or modified in any way. Improper battery installation is also not covered under warranty. The use of a non-GloFX brand battery, or improper GloFX brand battery will void warranty coverage. If you are experiencing a defect, contact GloFX. Do not disassemble, take apart, or attempt to repair your Space Fiber product.
Due to international laws, restrictions, Customs, and communication barriers; additional fees may apply for international warranty claims or repairs.
Please email us with any further questions, concerns, or to file a claim at Support@GloFX.com
Free USA Shipping
We are stoked to provide Free Shipping on all orders $69+ delivering inside the USA! Orders ship out within 24 hours to all 50 states, for free! Please choose your shipping method currently on the checkout page. We are not responsible for incorrect payment of shipping and cannot offer refunds for overpayment of shipping.
You will receive an email with tracking information within 24 hours. If you did not receive this email, please check your spam folder, and confirm you entered the correct email address. If you did not receive the tracking number or need help tracking a package, please contact us at Support@GloFX.com and we will resend tracking information.
We are also proud to offer free International shipping on qualifying products. Learn more.
Assembled In The USA
The Space Fiber Series* is proudly assembled in Tallahassee, FL USA. We carefully hand select the highest quality parts and materials to manufacture our Space Whips, Sabers, Batons and more. Doing this allows us to maintain an extremely high-level of quality control. We have integrated engineering, design, assembly, and distribution all under one roof. This has resulted in our process being remarkably streamlined and efficient, and it keeps our jobs right here at home in the USA. Want to see our facility? Come visit us!
*Some models within the Space Fiber Series are designed in Tallahassee, and manufactured in P.R.C.