GloFX Glasses Limited Lifetime Warranty
We are proud to offer a Limited Lifetime Warranty on all GloFX Glasses with the small exception of our Pixel Pro, Luminescence, Paper, and Kaleidoscope Series.
At GloFX, we have spent years building and developing a reputation for quality. We stand behind our products’ workmanship and quality. If you experience a manufacturer’s defect in materials, GloFX will warrant your glasses for the lifetime of your product. We also guarantee that you will have a pleasant shopping experience and back all products with our GloFX 100% Satisfaction Guarantee.
Our Limited Lifetime Warranty covers you against any defects in the manufacturing process or delivery process, including overall defective quality, defective workmanship, defective parts, defective supplies, defective assembly, or damage that has occurred during shipment or delivery. If your product is found to have any of these said defects, we will repair or replace your product with an identical product for the warranty claim fee of $5USD + shipping. If your product has been discontinued, we will replace it with a product of equal value for the warranty claim fee of $5USD + shipping.
GloFX has sole discretion to determine manufacturer’s defects under the Limited Lifetime Warranty Policy. GloFX will only authorize the warranty claim if the product was purchased directly from GloFX. Your original order invoice number must be provided with your claim in order to issue a claim. Please email us with questions about verification or our policy to Support@GloFX.com. We wish to provide the best service possible to each and every one of our valuable customers.
To make a claim: please email us at Support@GloFX.com with your GloFX order ID number and a picture of the issue you have experienced. Once the information is received, you will be presented with options for a replacement pair of the same glasses, if approved. All warranty claims require a $5USD fee for replacement glasses.
– Should you be presented with the option for replacement glasses to be shipped to you, shipping costs and tax will be applied to the provided invoice, in addition to the warranty claim fee prior to sending the replacement glasses.
– Should you be asked to send your product to GloFX headquarters to be deemed a manufacturing defect, do not return your glasses to GloFX without prior consent and provided Return Authorization Number (RAN). Once your RAN is provided and entered into our computer database, you may ship your glasses back to GloFX. We encourage you to send your GloFX product through a traceable method such as USPS, FedEx, or UPS with insurance and tracking. GloFX is not responsible for lost, damaged, or misdirected packages upon return shipping. Remember to clearly label your RAN number on the outside of the package. Please package your glasses in a properly sized box or tube equal or greater to the package which was mailed to you. Ensure to properly protect the glasses when packaging. If a warranty claim is approved, shipping expenses to have the new pair sent to you will be waived only if the claim is made in regards to damage during the original shipment. All other postage fees are not the responsibility of GloFX.
This warranty does not cover glasses that are lost, stolen, or permanently borrowed by that cute girl at a festival. Nor does it cover any damage caused by the user or the elements such as, but not limited to: Stepped on, smashed, shattered, cracked, bent, chewed, salt water, alcohol, chemical substances, oils, or misplaced lenses.
This warranty is extended to consumers inside the USA only. We do our best to help all international customers as much as possible. We stand behind our quality and reputation. Sadly, international laws, restrictions, customs, and communication barriers prevent us from offering the full warranty outside of the USA.
This warranty does NOT cover Pixel Pro LED Eyewear, Luminescence Glasses, Kaleidoscope Glasses, or Paper Cardboard Glasses.
Please email us with any further questions, concerns, or to file a claim at Support@GloFX.com