Shipping FAQs
Where is my order and how can I track it?
Most orders ship out within 24 hours, Monday through Friday. Orders placed after 2 PM EST on Fridays, or during the weekend will ship out the next business day. Check your confirmation email or enter your tracking number HERE.
How soon can my order get to me?
We have multiple options for shipping items all around the world! Please select the Express option for the best and fastest service. All shipping transit times are estimates and subject to change depending on postal service volume and additional factors. Check out our shipping rates and delivery times HERE.
I just made a purchase and entered the wrong shipping information. What should I do?
Oh no! Please reach out to our customer support team ASAP (our processing and shipping team is really fast). Reach us at 850-296-7596 or Support@GloFX.com.
What are your shipping rates and delivery times?
It really depends on where you’re located, as long as it’s Earth! Check out our shipping rates and delivery times HERE.
I got my package and there’s a fee. What’s the deal?
Customs fees or import duties are set by your country and its government. We can’t control them at all and do not benefit from them in any way. Buyers are responsible for any customs fees or advancement fees accrued on an international package.
I am in Tallahassee, FL. Do you have a storefront?
We do, however, our storefront will be closed until further notice due to Covid-19 precautions.
My package was marked delivered but I didn’t receive it. Can I get a replacement?
If a package has been marked delivered but was not received at the address you have entered at checkout, please file a missing package claim through the shipping provider and forward the information to Support@GloFX.com or submit a contact form in order to receive a customized resolution.
My international tracking has not updated in days. What is going on?
If an international order’s tracking has stopped updating, your package is likely being processed through customs. This can take 1-4 weeks and may require you to handle import fees. Please contact your country’s customs facility or local carrier to inquire about the status of your order. Contact Support@GloFX.com or submit a contact form with any additional questions, or check out our international shipping policies.
Can I get GloFX products shipped to the UK?
We currently do not ship orders to the United Kingdom from GloFX.com. If you need an order shipped to the UK please visit The Rave Cave, our Official UK Reseller, for our full line of products. The Rave Cave provides quick, low-cost shipping options for customers in the United Kingdom!
My order is delayed, can my shipping be refunded?
All shipping time frames will be estimated in business days. As much as we would love for your order to arrive ASAP, we are unable to refund shipping costs for packages experiencing delays on the shipping services end.
International Shipping FAQs
It’s past the shipping time frame and my package still isn’t here. What’s the hold up?
Our international shipping time frames will be estimates in business days and are not a guaranteed delivery time frame. Customs processing times in the USA and in your country will not be included in the estimated time frame, and possible import fees will not be included in the cost of shipping. For more details, check out our International Shipping Policies
Do I contact customs, or will you?
As much as we would love to help make the process as easy as possible, we are unable to contact other country’s customs facilities on the buyer’s behalf.
What is the fastest way to receive my order?
At checkout, select “Express International Shipping” to have your order shipped via DHL Express Worldwide. Your order will arrive in your country quickly, and import fees can be handled directly through the DHL website with no need to contact customs.
