Customer Relations Specialist 

CUSTOMER RELATIONS SPECIALIST – GloFX.com 

*Work for an award-winning Tallahassee based manufacturer of EDM products! * 

***YOU MUST BE FAMILIAR WITH THE EDM INDUSTRY TO APPLY*** 

ABOUT US 

We are growing faster than expected and are always looking to add qualified staff members to our rockstar team! GloFX is the Electronic Dance Music Community’s premier supplier of Rave Glasses, Glow Gloves, and Light Up Accessories. We believe in making high-quality products, and we are not afraid to charge more for the best materials and product guarantees. We’re headquartered in Tallahassee, Florida, which is a great place to live. Our entire operation and staff is located here.

AWARD WINNING COMPANY 

GloFX was recently recognized as one of “Florida’s Top 50 Companies to Watch” by the GrowFL organization and Governor Rick Scott and also won the 2017 Sterling Manufacturing Business Excellence Award for its class. 

ABOUT THE JOB  

Customer Relations Specialists are responsible for the majority of customer relations and providing customer service to our customers, primarily via email and phone. Engage with fellow ravers and EDM enthusiasts by providing support by phone, email, and in person! 

Job Duties: 

  • Assisting customers through email 
  • Assisting customers through live chat 
  • Assisting customers by phone 
  • Taking orders by phone 
  • Taking orders in person 
  • Explaining products and how they work 
  • Responding to customer service emails and providing the best solution for both the company and customer 
  • Ensuring that every customer leaves very happy 
  • Addressing return requests 
  • Monitoring company feedback on e-commerce sites 
  • Data Entry 
  • Improving the customer experience 
  • Assisting with other customer relations tasks 

Required Skills 

  • Awesome people skills 
  • Great computer skills 
  • Type at least 50 WPM 
  • Communications skills 
  • Patience 
  • Organization and close attention to detail 
  • Fast paced worker that is self-motivated and ambitious to help others 
  • English, writing, and grammar proficient. 
  • Word, Excel, Spreadsheets, etc 

 COMPENSATION 

> Full-time position (guaranteed 40hrs) 

>Hourly Pay + raise opportunities 

>Room for growth 

OUR MISSION 

Our mission is simple: to provide our customers with quality service and the most innovative products on the market. With products ranging from Lasers and LED Gloves to our Diffraction Glasses and Luminescence Glasses, we are constantly striving to deliver new and unique products into the hands of those who want the hottest EDM-related gear available.